Customers so happy that they talk about us to other people and keep buying from usIt s a very simple euation and no one talks about it in businessIf ou Net Promoter Score is below 910 this book will make Linux Networking Cookbook you money right away I can t recommend it any higher Read it beforeour competitors do A MUST READ for anyone working with customers clients patients members or humans I read the entire book in one sitting I couldn t put it down wanting to know and Joey Coleman has created a process every business can follow regardless of if Marcus Garvey you are a company of 1 or 100000 people The process I enjoyed most about his book was the 6 forms of communication with prescriptions for every step of his process With brilliant examples of small and large companies I gained ideas for my own small business I could implement immediatelyAs a fan of contextual models I loved the way he illustrates his process and the icons used to make it easier for the reader to pay attention to the entire bookI bought 50 copies of this book that s how much I loved it so I can give it to all my clients and team HIs advice is relevant for everyone who wants to elevate the customer experience and really stand out so that customers not only pay attention but they stayI also had the privilege of seeing Joey speak and I watched as the audience was captivated and people lined up for hours to talk with him He walks his talk and this book will be reuired reading for all of my team and I can t wait to share it with my clients Read it Share it Buy copies forour team A fantastic book I run a small business and this book has revolutionised our client experience and in turn our retentionI first read this book in 2019 and Despite a pandemic we have a tribe of raving fans who have stuck with us through thick and thinMy management team have all now read this book and it s no exaggeration to say along with think and grow rich no other book has had such a profound positive effect on the way I do businessBuy it now Read it digest it implement it be patient be sincere reap the rewards A very useful book with practical knowledge for every kind of business I recomend it for the experienced both and the unexperienced. Inues to sell out their conference FRIENDLY ENEMIES year afterear with zero dollars spent on marketing By surprising their loyal fans with amazing referral bonuses an all expenses paid safari they guarantee their community will keep providing perfect referrals Drawing on nearly two decades of consulting and keynoting Coleman provides strategies and systems to increase customer loyalty Applicable to companies in any industry and of any size whether measured in employee count revenue or total number of customers implementing his methods regularly leads to an increase in profits of 25 100% Working with well known clients like Hyatt Hotels Zappos and NASA as well as mom and pop shops and solo entrepreneurs around the world Coleman's customer retention system has produced incredible results in dozens of industries His approach to creating remarkable customer experiences reuires minimal financial investment and will be fun for owners employees and teams to implement This book is reuired reading for business owners CEOs and managers as well as sales and marketing teams account managers and customer service representatives looking for easy to implement action steps that result in lasting change increased profits and lifelong customer retenti.
READ Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
Or how to deliver a superior customer experienceI teach an online educational and than anything want people to succeed I ve spent a good deal of time figuring out the product and backend mechanics I already have raving fans and often get recognised when I am out and about by students I just didn t know how to create my into a product that was personal and intimate due to the nature of it being onlineJoey Coleman is a genius for writing this book I have gone through it with a fine tooth comb and thoroughly worked my way through every uestion he has presented Already some of changes I have put in place are blowing my students away How do I know They now write to me personally and tell me And part of me hopes no one else buys it The less of Amok you who know this system the my company is going to stand out way out from the rest of the crowdBut I tellou it s going to be very easy for me to identify the companies who have Wow I am stunned at how much I got out of this book I don t remember what prompted me to buy it in the first place I d bet that I heard someone mention it on a podcast and it sat on my nightstand for weeks if not longer Finally I opened it and once I did I couldn t put it down But I had to put it down so I bought a copy on Audible so I could listen to the book when I couldn t actually hold the book I m in the process of putting my plan of action into place My whole focus has changed our clients experiences and staff s experiences too are going to be so remarkable Just wait we are going to be an example of what Joey Coleman shows is possible Probably the best book on customer retention to date A must read for business owners Can t speak higher about this book This is a book ou will not regret purchasing trust me Fair warning I already blurbed the book so I am clearly biased I love this book and the ideas in itBut that s because the ideas are amazing and helped me fundamentally change my businessIt s really very simple we all spend so much time finding and persuading new customers to buy from us but we hardly spend any time making sure they are happy and excited once they bought Yet that s the BEST way to generate new sales by making existing. Riad of tools and techniues in person email phone mail video and presents to cement a long and valuable relationshipColeman's system is presented through research and case studies showing how best in class companies create remarkable customer experiences at each step in the customer lifecycle In the Acclimate stage customers need ou to hold their hand and over explain how to use our product or service They're often too embarrassed to admit they're confused Take a cue from Canadian software company PolicyMedical and their challenge of getting non technical users to undergo a complex installation and implementation process They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone In the Adopt stage customers should be welcomed to the highest tier of tribal membership with both public and private recognitions For instance Sephora's VIB Rogue member welcome gift provides a metallic membership card private recognition and a members only shade of lipstick for public display In the final stage Advocate loyal customers and raving fans are primed to provide powerful referrals That's how elite entrepreneurial event MastermindTalks cont.
Got this book on customer experience It s an easy and fun read Finished it in about two daysWe have made lots of highlights to share with our customer engagement team members The biggest issue for us is keeping our customers happy mapping the journey for them from when they call us to understand all their touchpoints throughout their customer service calls and emailsThis book walked us through itA lot of these books and seminars we have gone to promise to help with the best customer experience but this one has really given us some take awaysEasy to read LOVE the uick Takeaway We are already having meetings to discuss how we will use these touchpoints with the customers If ou own a business or are in leadership and care about retaining customers this is a must read As a small business consultant I help organizations understand their customers deeply and design processes around helping their customers make progress This book has been used as a tremendous resource to help design processes that retain customers and build raving fansOne big idea has impacted me deeply It s this when do Playhouse you as the seller celebrate It s typically whenou land the deal However when does our customer celebrate It s typically not when they sign the check In fact in that moment they are probably feeling anxiety Joey demonstrates that ALL customers have buyer s remorse even if they made a great purchase It s the ensuing first 100 days where the customer achieves results that they actually celebrate their decision Your job as an organization is to be aware of that and design a process that helps customers achieve their goals and remain lifelong fansThere are 8 phases to the customer journey and ou can t skip steps Just being aware of the 8 phases is revolutionary for most businesses I work withIf Desire and Deceive you care aboutour customers or if Dannys Dragon (Tao of Love, you want to keep customers no matterour industry read this book and keep it as a reference great product I came across Joey at SXSW I tried to get into his talk but the ueue was so huge that I was only able to hear the last 15 minutes But in those 15 minutes I knew that I had just discovered someone who held the key to exactly what I was looking Award winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one time purchaser into a lifelong customerColeman's theory of building customer loyalty isn't about focusing on marketing or closing the sale It's about the First 100 Days after the sale and the interactions the customer experiences While new customers experience joy euphoria and excitement these feelings uickly shift to fear doubt and uncertainty as buyer's remorse sets in Across all industries somewhere between 20% 70% of newly acuired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding In Never Lose a Customer Again Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result the bottom line He identifies eight distinct emotional phases customers go through in the 100 days following a purchase From an impulse buy at Starbucks to the thoughtful purchase of a first house all customers have the potential to experience the eight phases of the customer journey If Household Gods you can understand and anticipate the customers' emotionsou can apply a my.
( Télécharger Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days ) Auteur Joey Coleman – cafe1919.org
When organizations like Whirlpool NASA Deloitte the World Bank and Zappos need to boost their customers experience they call on Joey Coleman for assistanceFor almost twenty years Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes workshops and consulting projects His First 100 Daysreg; methodology helps fuel successful customer experience endeavors at companies and organizations around the world including everything from small VC funded start ups to large Fortune 500s with hundreds of midsize businesses in between In his #2 Wall Street Journal best selling book Never Lose a Customer Again Joey shares strategies and tactics for turning onetime purchasers into lifelong customersJoey has a long history of presenting to audiences around the world to energize and motivate them to enhance their customers’ experiences He is an award winning speaker at national and international conferences competing against NY Times Bestselling authors and internet sensations and has taught courses at both the college and graduate school level Recent appearances include presentations for Entrepreneurs Organization EO in both forum and chapter wide meetings the Young Presidents Organization YPO Whirlpool BASF Google Deloitte Zappos the Georgetown University School of Business Stanford University and Social Media Marketing World not to mention hundreds of national regional and local audiences around the worldBefore founding Design Symphony Joey developed his narrative skills as a criminal defense trial attorney representing clients throughout the country from his law firm based in Iowa Prior to practicing law he served as Associate Director of Member Services at The Corporate Executive Board now a subsidiary of Gartner working with senior vice presidents of sales and chief information officers at companies like Phillips Electronics NA Blue CrossBlue Shield of Florida Tampa Electric Co TECO and Michelin NA His communications and messaging skills were further honed when he served in the “Pending Issues” section of The White House Office of Counsel to the President during the Clinton Administration He also formerly held positions with both the United States Secret Service and the Central Intelligence AgencyJoeys sense of adventure is augmented by travels to 48 countries on six continents He has jumped out of a perfectly functioning airplane raced along the Great Wall of China juggled in front of the Taj Mahal sang love songs on the Ponte Vecchio goose stepped with the soldiers in Red Suare and ridden a mountain bike down a volcano although it remains a debate as to whether he rode the bike or the volcano rode himJoey received a Bachelor of Arts in Government and International Relations from the University of Notre Dame and a Juris Doctor from The George Washington University Law School He has served on the Board of Directors for numerous privately held companies and non profits For almost a decade he sang first tenor with the GRAMMY nominated Washington Mens CamerataWhen not traveling the world for keynote presentations client workshops and uality beach time Joey enjoys watching magnificent sunsets from his mountain top home in Colorado with his wife and two young sons